Xinify IT Service Management Practice

There are a multitude of tools on the IT market with the promise of improving the service effectiveness and value of IT to the enterprise. However, even with these technologies, a large percentage of IT departments worldwide fail to bridge the gap separating their customer service and operational concerns from the rest of the Business.

Driven by an ever-increasing desire to cut costs and improve IT service and support, IT Operations is moving beyond the traditional ticket systems for incident management and shifting instead to leading application suites that offer a richer level of process support for the complete service lifecycle. According to Gartner Research, IT Service Management (ITSM) applications - when implemented as part of a strategic solutions approach - can help companies deliver exceptional value to the business by delivering IT services that support business demands while at the same time strengthening IT's core service-level mandates.

Xinify provides best-in-class solutions in support of all key ITSM functions - including help desk, change management, asset management, and service level agreements. Our practice is backed by Xinify's key partnerships with industry-leading ITSM application providers BMC and CA, and a string of successful implementations and solutions for blue chip customers. Xinify helps its customers improve day-to-day operations while effectively managing the availability, access, and reliability of IT resources - both fundamental to high-quality, cost-effective IT management.

BMC Remedy Solutions

BMC is the leading global provider of ITSM with its Remedy applications suite. Xinify is a BMC Solutions Partner in customer implementation and integration. Xinify's certified BMC Remedy consultants have an average of eight years experience, are ITSM 7 trained, ITIL certified, and have completed more than 25 enterprise-wide ITSM engagements in the U.S. and Europe. Xinify is an active member of the Help Desk Institute.

CA Unicenter Service Plus

CA provides ITSM functionality with its Unicenter suite of products. Xinify consultants have years of field experience with CA Business Services Optimization products and work closely with clients to develop a reliable foundation with Unicenter Service Plus that improves efficiencies while fostering customer satisfaction and improved productivity.